A Guide For Gym Managers On Interviewing New Employees
Although employers aren’t in the same nerve-racking position as potential interviewees, both parties should prepare themselves for interviews. There are thousands of articles based on what questions interviewees can expect to encounter during an interview for a job at a gym, but with the success of your company ultimately resting on who you employ, it is important to know exactly what you are looking for and who will be the best fit for your business.
Whether you are hiring a new Zumba instructor, enlisting new Personal Trainers for your customers or reading through a pile of résumés for your receptionist role, discerning who is the perfect addition to your gym doesn’t need to be difficult. All you need to know are the right questions to ask!
Familiarity With Your Business
A simple way to ascertain the interviewee’s level of preparation and general awareness of your brand is to question their knowledge about your company.
- Do they know the general demographic of customers your brand attracts?
- How would they aim to attract future customers in a similar demographic?
This not only reveals how passionate they are about your gym and both its current and future members, it also shows their commitment. If they are well prepared for the interview (ready on time and well-presented), they are more likely to be prompt and well prepared for their shifts.
The most important attribute to look for in a candidate, aside from passion and commitment, is their ability to form strong relationships with clientele - and to maintain them. There is no point hiring a new Personal Trainer who has all of the credentials and experience, but lacks a genuine desire to see their client achieve, or rather, loses clients due to mishandling of common situations.
In order to find someone enthusiastic, personable, and a good problem solver, consider asking these questions:
- What experience do you have with customer service?
- Describe a situation where you had to handle a difficult customer and how you dealt with the situation.
- Describe a situation where you displayed exemplary customer service.
- Give them a scenario: You are teaching a group class with mixed skill abilities and varying fitness levels. How will you accommodate the class to those more experienced? How will you assist those less experienced to still feel comfortable training alongside more experienced individuals?
Experience And Training
Although hiring one of your gym regulars is possible, hiring a PT with experience and professional training from a certified institute such as the Australian Institute of Fitness will not only increase your reputability as a business, but will also increase the trust between your clientele and your new fitness trainer. This is particularly important when it comes to nutrition information, as you only want someone qualified to speak about nutrition, such as those who have completed a Nutrition Coaching course, to be making recommendations to your gym members.
Before the interviews have even commenced, make sure that you are only interviewing candidates who possess the training and credentials that your clientele expects. This should be the basis of a candidate’s eligibility. From this, you can ascertain whether your fitness philosophy and nutrition beliefs align.
- What is your fitness philosophy? How do you implement this into your training sessions?
- Are you CPR certified? Do you have a valid First Aid Certificate?
- What diet and wellbeing education have you received?
- How much of an emphasis do you place on diet and nutrition when training an individual? Why do you choose this balance?
- What are your current personal fitness goals?
Your candidate may look perfect on paper, but this may not transfer into the regimens and classes they prepare for your customers. You need to find out how they structure classes, how they can handle a client with particular dietary requirements, as well as clients with limited time or motivation levels.
- Imagine I am your prospective client. How would you assess my needs and abilities?
- How would you typically begin a group class? What kind of warm-up exercises do you find to be most effective?
- Scenario: Your new client injured their leg in a car accident and has been immobile for a few weeks. How will you help them regain strength in their legs while preventing further injury?
Commitment And Proactivity
You are now convinced that they are perfect for the role, but how will they overcome clientele obstacles and having to source new clients to grow your business?
- How do you deal with unmotivated clients? Or clients that believe they are time poor and are considering quitting?
- How do you plan on increasing your clientele?
- Where do you see yourself in five years time? Do you plan on staying attached to a gym or freelancing?
Let Them Take Their Turn
Make sure to give the interviewee a chance to ask questions relating to what your expectations of them are, and if there are any concerns with their résumé. Be honest and hopefully you have found the perfect addition to your business.